|
Policy:
It has always been Knitables policy to
treat our customers in exactly in the way we like to be treated
ourselves. The sight of small print shivers down our spines, but
it appears that not only to add to our creditability but to
comply with new legislation (EC Distance Selling Directive) we
are required to offer you our own 'large print' version. You
should note that your statutory rights under the current
consumer protection laws are not affected (more probably
enhanced).
|
|
Data &
Privacy:
The information collected from you at the
time you place an order (on you or those you gift to) will be
stored in our database and is used purely to carry out your
instructions and action your payment. There are no circumstances
under which, this information might be passed to a third party.
|
|
Supply:
We undertake to supply you with the goods
described in these web pages in PDF (Portable Document Format)
format immediately following a completed transaction with
Paypal. During busier periods, delivery may be subject to a non
specified delay. We will endeavour to deliver your PDF's as soon
as possible.
|
|
Contact:
We will only contact you in connection with
your instructions and keep you well informed should we have any
difficulties providing you with the specific goods ordered. We
may also contact you from time to time updating you of our
fundraising progress and other developments.
|
|
Pattern Errors:
We will endeavour to ensure that all PDF
patterns are correct and accurate at time of release. However,
should we be informed of an error with a design, we will amend
the pattern and re-distribute a revised pattern to all that have
received the pattern.
|
|
Guarantee:
In the light of the forgoing you will
appreciate we feel confident that we can unequivocally guarantee
your total satisfaction with our product and service. Again you
should note that your statutory rights under the current
consumer protection laws are not affected (more probably
enhanced).
|
|
Refunds:
In the event of loss, late delivery or
dissatisfaction with the product supplied and a replacement is
not acceptable we will offer a full refund up to a maximum of 60
days from the day of transaction. The goods need not be returned
and a full refund will be sent. If initial payment was by
Paypal, then the refund will be made back to your Paypal Account
within 60 days from the transaction. Our major concern is to
maintain our happy relationship with you, our customer and we
will address the refund promptly without any fear of
embarrassment to you. We feel this is what you the donor would
want us to do on your behalf.
|
|
Payment:
All payments are to be made through a third
party payment processor - Paypal UK, an eBay company. At the
time of transaction your credit card will be charged and we will
be informed of such transaction. Paypal uses
the-state-of-the-art encryption, so your information is not
available to anyone else - (BS7799 - Code of Practice for
Information Security Management).
|
|
VAT:
At the moment Knitables is not registered
for VAT.
|
|
Complaints:
Any complaints will
be taken very seriously and will be dealt with promptly. Please
use the following link if required.
lee@knitables.co.uk
|
|
Copyright:
The contents of the Knitables website and
PDF patterns are protected by copyright law. All rights
reserved. Knitables grants a single user license to use the PDF
patterns for private use only. Unauthorised copying, hiring or
lending of the Knitables PDF patterns is prohibited. Charities
wishing to distribute the Knitables PDF patterns for the purpose
of fundraising must have written permission allowing them to do
so.
|
|
System
Requirements:
To
view the Knitables PDF patterns the user will need to have the
Adobe Reader (Version 5, or later) installed on their PC to view
the PDF correctly.
Click Here to get Adobe Reader.
|
|
Disclaimer:
In no event shall we, Knitables, be liable
for any losses or damage sustained and arising out of or in
connection with use of the Knitables website and Kniatbles
knitting patterns including, without limitation, loss of
profits, loss of data or loss of goodwill (in all cases whether
direct or indirect) nor any indirect, consequential or special
loss. |
|
Newsletter:
When purchasing any patterns you agree that
your email address will be automatically added to our newsletter
database. You may unsubscribe at any time by clicking the link
in the newsletter or contacting us through our website. |
|
Final
Note:
Any concern that you might have regarding
security, privacy or complaint in connection with making a
purchase online may always be taken up with our office.
|